Why has my credit card been declined?
Our order process checks with your bank to validate the zip code and the numerical portion of your credit card billing address. If your order is declined, please check with your bank to verify your billing address and zip code.
If your billing address is a PO Box, please list the numeric PO Box number first. For example PO box 123 should be listed as "123 PO Box" in the address field.
Please note that any credit card decline due to an address or zip code mismatch will result in a pending authorization being placed on your credit card. This is only a pending authorization and will not actually be posted. It will drop off your credit card in a few days.
If you continue to have problems please email firstname.lastname@example.org . We are also available via phone at 1-866-637-2188 Monday through Friday from 8:00am to 5:00pm MST.
Q: How much does it cost to ship my order?
A: Our standard method for covers is via US Mail, the first cover costs $5.95 for US and $13.95 for Canada with each additional cover costing $3.00. We do offer expidited shipping via FedEx for an additional charge. The FedEx shipping rates and types are available on the order submission page.
Q: Is it possible to pay for my order by check or cash?
A: We're sorry - all orders for SI Covers items must be placed with a valid credit or debit card. We accept Visa, MasterCard and American Express.
Q: How soon after placing my order should I expect to receive it?
A: Most items are available for shipment within 1-2 weeks. Orders placed with standard shipping should arrive in 2-3 weeks, of course we also offer priority shipping via FedEx for an additional cost. All FedEx orders will ship from our facility within 3 business days of order placement.
Q: How large are each of the available Sports Illustrated covers?
A: Each cover is 11"x14". The single frame is an 11"x14" cover matted in a 16"x20" frame. The double-frame contains two 8"x10" covers matted in a 24"x16" frame.
Q: What should I do if I have a question about my order?
At this time we do not accept orders over the phone, however if you have a question regarding your placed order you may contact us via the following options:
Q: What is the return policy?
A: Since the unframed and framed covers are custom-ordered, we are unable to accept returns or provide refunds.
Q: May I make copies of these covers once I receive them?
A: The purchaser agrees that the materials purchased are for personal use only and will not be published or reproduced in any way, nor used for commercial purposes.